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Service Learning Workshop Partnership:
“Reaching For The 5 Star”
for Service Consultant

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Dari kiri pertama: Bpk. Ferdiyan Eka Surya (Deputy Director), Bpk. Jamhir, Bpk. Munasyar, Bpk. Imam Firmansyah

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Ketika kesempatan untuk bekerjasama dengan Mercedes Benz Indonesia datang, MDITACK sebagai salah satu ahli di bidang  Training Service selama 23 tahun di Indonesia, menyambut dengan antusias kesempatan ini. MDITACK dan Mercedes Benz Distribution Indonesia, bersama-sama merancang secara khusus Service Learning Workshop “Reaching For The 5 Stars” untuk Service Consultant di seluruh dealer Mercedes Indonesia agar memiliki kualitas pelayanan yang senantiasa prima dan premium, mengikuti perubahan zaman, dan customer oriented.

Lebih dari sekedar melayani service kendaraan pelanggannya, Mercedes Benz dengan tagline The Best or Nothing mengingini Service Consultant yang mampu melayani dengan kualitas premium bintang 5 dan ini adalah tujuan utama dari Learning Workshop ini. It is after all… The Best or Nothing.

Learning Workshop selama 5 (lima) hari pun digelar untuk dua angkatan Service Consultant Mercedes Benz. Service Consultant dari seluruh Indonesia diundang secara khusus untuk mengikuti training intensif ini.
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Dengan 3 (tiga) fasilitator MDITACK, Bayu Pradiya, Junny Buryanto dan Mediana Nuarika, para Service Consultant diajak mulai melihat perkembangan dunia service secara global, membandingkan kualitas pelayanan crossed-industry, baru setelah itu masuk lebih detail dalam melayani pelanggan Mercedes Benz: mulai dari pelatihan dalam mengaplikasikan cara menangani pelanggan, grooming, communication to customer, personal quality, time management, sampai keahlian membaca kepribadian pelanggan, membangun longterm relationship dan tentunya penerapan prosedur dengan kualitas premium dengan metode-metode khusus yang kami lakukan. Baca: Bagaimana Menjual Sisir kepada Biksu?

Respon yang didapatkan dari Learning Workshop ini melampaui ekspektasi dari berbagai pihak, termasuk kami, di mana terjadi transformasi yang luar biasa terhadap Service Consultant yang mengikuti Learning Workshop ini. Begitu banyak testimoni positif yang disampaikan oleh peserta, bahkan atasan dan manajemen mereka terhadap program ini. Salah satu Service Consultant menyebutkan: “MDITACK sangat professional, dalam waktu beberapa hari, dapat mengubah kami secara signifikan.”

Dalam memonitor dan memastikan seluruh metode dan materi aplikatif kami berjalan secara konsisten, kami menggelar Project Competition (after workshop), yang akan mengadu creativity, inovation, dan improvement dari para Service Consultant bintang 5 ini, dengan harapan, mereka dapat menjadi Service Consultant yang mampu berkontribusi untuk dealer mereka agar beroperasi dengan prinsip customer oriented. Baca: Berguru Tentang Customer Service Dari Tempat Spa

Berikut adalah tiga orang pemenang yang telah ditentukan Pak Jamhir (Juara 1), Pak Munsayar (Juara 2), dan Pak Imam Firmansyah (Juara 3), dan untuk merayakannya, kami ingin mengucapkan SELAMAT! dengan memuat profil dan pengalaman mereka. Semoga Learning Workshop ini meningkatkan komitmen untuk selalu memberikan yang terbaik bagi diri dan perusahaan mereka, dapat memberikan semangat kepada setiap kita, bahwa, satu ide dari satu orang akan sangat signifikan, apabila dilakukan dengan semangat melayani yang besar dan keinginan menjadi yang terbaik.
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Three Service Consultant Superstars:
Mengenal lebih dekat 3 pemenang Project Competition “Reaching for The 5 Star”

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1

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Jamhir

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Dealer: PT. ADEDANMAS
Tgl Lahir: 8 Oktober 1984
Hobi: Berkumpul bersama
keluarga dan teman.

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2

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Munasyar

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Dealer: PT. CAR
Tgl Lahir: 16 Februari 1971
Hobi: Olahraga dan travelling

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3

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Imam Firmansyah

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Dealer: PT. ADEDANMAS
Tgl Lahir: 5 Oktober 1985
Hobi: Olahraga basket

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1. Apa ekspektasi Anda sebelum menjalani program “Reaching for the 5 Star”?
Apakah akhirnya program ini memenuhi ekspektasi Anda?

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Ingin menjadi seorang Service Consultant yang melayani dengan baik. Setelah Saya mengikuti program ini, Saya menjadi lebih mengerti cara melayani Customer sesuai dengan keinginan Customer itu sendiri.
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Harapan Saya akan menjadi Seorang Service Consultant yang dapat melayani Customer layaknya mereka mendapatkan Standar layanan Hotel bintang lima, akhirnya materi pelatihan yang Saya peroleh sudah sesuai kebutuhan Saya untuk diterapkan di pekerjaan sehari-hari.
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Harapan Saya dapat menangani Customer, baik komplain atau non komplain. Ternyata program ini melebihi ekspektasi Saya.
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2. Bagaimana perasaan Anda saat diumumkan menjadi juara project “Reaching for the 5 star?”

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Tentunya perasaan Saya senang dan bahagia saat diumumkan menjadi salah satu pemenang dari project ini.
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Saya sangat senang, optimis, dan project Saya direspons positif oleh Customer dan mereka akan mendapatkan kepuasan lebih.
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Perasaan Saya cukup terkejut dan tidak percaya kalau project Saya terpilih sebagai pemenang. Ternyata apa yang Saya buat cukup berharga.
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3. Apa pesan Anda untuk rekan-rekan Service Consultant Mercedes Benz yang lain?

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Teruslah lakukan yang terbaik “Customer is Priority”. Berikan pelayanan sesuai dengan harapan mereka sebagai Customer.
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Lakukan pekerjaan sehari-hari secara profesional.
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Saya ucapkan terimakasih kepada rekan-rekan Service Consultant, tetap semangat menjalani program-program dari Mercedes Benz Indonesia dan mari sama-sama untuk konsisten dan berkomitmen memberikan Service dan CSI yang lebih baik.
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4. Apa pesan Anda untuk sahabat MDI TACK yang mungkin ingin mengikuti program sejenis?

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Program ini sangat bagus, terutama untuk membangun kepribadian diri kita sendiri dan membangun hubungan dengan orang lain, terutama untuk teman-teman yang berhubungan dengan bidang jasa.
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Dinamika kepuasan pelanggan akan meningkat terus jadi program2 sejenis terus diadakan secara berkesinambungan.
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Pesan untuk sahabat MDI, ikuti programnya dan apa yang sahabat MDI merasa kurang dalam berkepribadian ataupun dalam lingkungan kerja, setelah ikut program dari MDI pasti akan percaya jika MDI bisa membuat perubahan besar.
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Batch 1 – Reaching for the 5 Stars

25 – 29 April 2016

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Batch 2 – Reaching for the 5 Stars

9 – 13 Mei 2016

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Materi training lainnya seperti pelatihan pelayanan pelanggan / training customer service bisa Anda lihat disini

 

MDI News No. 229/XXII/September 2016

Untuk informasi dan jadwal training lebih lanjut silahkan hubungi kami di nomor 021-66690778 atau kirimkan email ke info@mditack.co.id

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